Wendy Alvarez Hidalgo
Is it voluntary or mandatory payment of gratuity? It is perhaps one of the most recurrent questions when visiting a restaurant, a bar, club or hotel, which usually gets used include such charges in the customer invoice.Payment of this fee “voluntary” sometimes becomes bitter taste to the palate when the service you receive is poor in quality.
Nicaraguan laws clearly state that “tipping is voluntary” and that should not be included in the invoice payment.“It is forbidden to all tourism service providers include amounts in respect of gratuities or additional payments, users are not required to make this payment,” reads part of Article 60, paragraph F, of the General Law of Tourism, Act 495.
Although the Act is explicit, Mercedes Jimenez, sales executive of a company in Garden City, says that feels obligatory. Remember the last time it was lunch at a food establishment in that area asked to exclude from the bill tip because this time did not have enough cash to cover the cost of the service. He had received a good service, says.
It had not been three minutes since I asked the waiter for the bill withhold payment of gratuity when she approached the store owner to inquire why he was making such a request. “Honestly I felt depressed and since I did not volunteer,” he says.
According to the representative of the Nicaraguan Institute of Consumer Defense Institute (INDEC), Marvin Pomares, complaints by the payment of gratuity are common sites of service providers.This despite the fact that there are severe sanctions that punish this type of action, but not implemented by the Directorate General of Consumer Protection Institute of the Ministry of Development, Industry and Trade (Mific).
The problem-as-Pomares is implicitly such charges become mandatory when the establishments included in the bill, although in the same clear that it is voluntary. “This is a matter that violates the rights of consumers, as there is a law prohibiting it” reaffirms.
Even-as-Pomares sites charge no more than ten percent of total consumption, even knowing that the service has been bad.Recognizes that it is good to reward good care at a local, but that royalty should be born of the will of the client and leave right at the table, for example.